SHIPPING AND DELIVERY
- Some of our products are hand-made to order.
- Once an order is placed, you will receive an email confirmation with all the details.
- In case of pre-order items, the delivery date will be confirmed before payment procedure
- International shipping period may differ depending on location.
- All orders are shipped from our shop using registered mail.
SHIPPING WITHIN THAILAND
- Shipping rate are calculated by weight.
- Please allow 7-14 working days (from the shipping confirm date) for your goods to reach the destination.
- We offer ship the orders to selected countries and shipping fees are calculated by weight and location. You can use the Basket’s shipping estimator to calculate your shipping fees.
- When you review your order in the checkout, you will see the total shipping amount for the items that you have selected.
- Your shipment does not include any import duties or applicable taxes. If your country levies any taxes on the value of your purchase, the customs will instruct the mail carrier to collect these fees from you.
- Please do note that The Raya does not take responsibility if the packages are held at customs or at any other point in the destination country.
CHANGES / CANCELLATIONS
- Once an order has been placed on our website, we are unable to modify or cancel the order for any reason.
- If you wish to return or exchange an item, please refer to our return policy and return your purchase items once you have received your order.
- All features, content, specifications, and prices of products and services described or depicted on this website are subject to change without notice at any time.
- Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.
- We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours.
- The inclusion of any product or services in this website at a particular time does not imply or warrant that these products and services will be available at any time.
- It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the ordered products will be used only in lawful manner.
EXCHANGES AND RETURNS
Exchanges and returns will only be accepted if the items are:
1. the items are in saleable condition, in their original packaging with all tags attached.
2. the items have not been worn, damaged or washed
3. you must notify us within 7 days of receipt of goods
4. the original invoice is provided as proof of purchase
5. the items are faulty
Please note we do not refund/exchange items that are specifically marked as SALE items. When purchasing a SALE item, the customer is aware that the
goods cannot be returned or exchanged. Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be
contacted directly via email.
- If you have placed an order on an item that, for any reason, cannot be delivered, we will promptly refund you your money. In cases of returned items, once your return has been received and inspected we will proceed the refund via your original payment method.
- Refunds will only be issued once return orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty.
HOW TO RETURN YOUR ORDER
- To apply for a return or exchange, please email us at firstname.lastname@example.org with your original order details as well as a reason as to why you wish to return or exchange your purchase. Please print, fill out and include the exchange/return form along with your exchange/return parcel.
- Upon receiving the goods, we will assess the items and if it satisfies our requirements, we will offer an exchange, or refund. Please note that exchanges are subject to the availability of inventory. If the garments do not satisfy our requirements, the items will be sent back to the recipient.
- Refunds will be made to the original purchaser’s credit card or customer’s account. Return shipping will not be refunded unless the item is deemed faulty.
- Return shipping must be pre-paid via traceable method (we recommend registered post) to ensure safe and documented delivery.;